Returns & Exchanges

At Koh®, we want you to be completely satisfied with your home care experience, which is why we offer a 30-day money-back guarantee on all our products. If our solutions don't meet your expectations, simply return them for a full refund or exchange.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to start the process.

2

Pack Your Items

Securely package the items in their original containers and include a copy of your return authorization form.

3

Ship It Back

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing